Pointer from Democracies Online Newswire: The use of eGovernment increased by 50 % from 2002 to 2003, but citizens want multiple channels available to contact government, says the new report on technology and media use by Pew Internet. "Internet users are increasingly turning to e-government sites to carry out their business with government. But Internet users and non-users alike value having more than one way to get in touch with government."