In der Juni-Ausgabe der Zeitschrift "Public Management Review" ist der Artikel "Citizens and Consumers. An NPM dilemma" von Joel D. Aberbach and Tom Christensen erschienen. Zum Inhalt: "This article analyses the implications, both theoretical and practical, of conceiving of citizens as customers. We discuss the features of citizenship, the ways in which the emerging customer focus impacts the role of citizen, how consumerism would and, in implementation, does work and the wider implications for democratic governance, particularly the effects on political and administrative leadership roles and leaders' political accountability, of the tendency to define citizens as customers of government agencies when conceptualizing their relationship to the state".